Customer Service        (888)812-2206

Customer Service Hours        Monday - Friday 9AM-3PM (PST); Closed on all holidays.  Please note:  Shipping may be delayed during this period.

Customer Service Email        customerservice@sparklesforever.com

Safety and Privacy:

• Privacy Policy

• Secure Shopping

Returns, Exchanges, & Refunds
Shipping Policy
Wholesale Information
FAQ

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Returns, Exchanges & Refunds

Returns and Refunds
At Sparkles Forever no purchase is complete until you are satisfied. We are confident that upon receipt of your merchandise you will find that it's exactly what you were expecting. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of the ship-to date for the full purchase price minus shipping and handling fees.  A fee of $5.95 will be deducted from orders over $75, if returned. 

Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Please include all proper documentation and return the item in its original box for a full refund of the purchase price. As noted, shipping, insurance, and handling charges are non refundable.  ($5.95 will be deducted on orders returned over $75)

Special order items can not be returned or exchanged. Please inspect your products carefully upon receipt and contact a representative immediately at (888) 812-2206 should you have any questions or need to return or exchange the item. In order to be accepted, packages must be postmarked within 30 days of receipt. Make sure to send by track able/insured mail.

Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecured packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.

Complete the Return slip that is provided in your package.  It must be filled out in full, including your reason for the return or exchange and all other information necessary to process your refund promptly.

Save a copy of the pack slip for your records.

To send your package, use the address on the return slip and ship via postal mail. If you are shipping by your own UPS or FedEx account please use the physical address shown below.

Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.

If the item is a gift it is important that the order number be written on the SparklesForever.com return slip. As with any purchase, the gift recipient may exchange the item or elect to receive an SparklesForever.com gift certificate instead of a refund.

Exchanges received after 30 days will NOT be exchanged or refunded.  Please do not ask.  Please contact customer service at (888) 812-2206 for more information.

Please be careful: You should NOT write "jewelry", or other jewelry-related words anywhere on the package as this invites possible theft. 

Refund Processing
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 15 to 30 business days to process upon receipt of the item. Again, please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives.

Damaged or Defective Items
At Sparkles Forever we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please call us at (888) 812-2206 and a customer service representative will be happy to help you!

Please Note:

• Items that have been resized or altered, engraved, appear to be worn or damaged in any way are non-returnable.
• Sparkles Forever can not be responsible for return shipments that have been damaged or lost.
• Shipping fees on all orders are non-refundable. ($5.95 will be deducted on orders over $75, if returned)
• Clearance Items (Final Sale items) are NON-REFUNDABLE and EXEMPT from our 30-day policy.

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Shipping Policy

 

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Wholesale Information

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Frequently Asked Questions

How do you clean jewelry?

Why should I buy on the Internet?

Where does your jewelry come from?

What kind of guarantee do you offer?

Do you charge Sales Tax on your products?

Is my transaction secure?

Who's behind SparklesForever.com?

How often does inventory change?

What is Sparklesforever's privacy policy?

How long will I have to wait for a refund?

 

 

 

Can you suggest a good way to clean jewelry?

Whichever method you select, a gentle hand is always best. Here's a tip from The SPARKLESFOREVER School on Caring for Jewelry. To clean jewelry with gold, platinum and most gemstones, make a diluted solution of mild dishwashing liquid. Use 1 tablespoon to 2 cups of lukewarm water in a bowl. Loosen dirt by soaking jewelry in a strainer for 10 to 20 minutes. Lightly and carefully use a soft brush to work out dirt. Gently use a toothpick to reach into crevices. Rinse with clean lukewarm water. If you rinse in a sink, close the drain first.

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Why should I buy on the Internet?

Shopping at SPARKLESFOREVER saves you time and money. In minutes, you can look at a wide selection of fine jewelry, ask questions and complete your purchase without leaving the computer. Registering with SPARKLESFOREVER gives you a number of benefits available only via the Internet. Personalized email bulletins and newsletters that provide great discounts.

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Where does your jewelry come from?

We deal directly with a number of jewelry manufacturers in the U.S. and around the world. SPARKLESFOREVER selected them because of their reputations for excellent design, quality workmanship and fair pricing.

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What kind of guarantee do you offer?

An unconditional 30-day money-back guarantee. If at any time during that period, you are not completely satisfied, return your purchase for a full refund or exchange-no questions asked.

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How do I know my transaction is secure?

When you make a credit card purchase at SPARKLESFOREVER, we use the most advanced privacy programs to assure your data is protected. All of the major consumer Web sites use the same programs we do to secure customer transactions.

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Do you charge Sales Tax on your products?

SPARKLESFOREVER.com charges sales tax for California state. Tax rates are in line with the appropriate state or province.

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Who's behind SPARKLESFOREVER?

SPARKLESFOREVER is run by the second generation of a family-owned jewelry manufacturing company. Our founding team grew up surrounded by the jewelry business and enjoys relationships throughout the industry. We believe that an Internet store like SPARKLESFOREVER, no matter how advanced its technology, must still respond to consumers like the traditional family jeweler - with respect, dignity and trust.

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How often does inventory change?

Certain classics never go out of style. Diamond rings and pearl necklaces represent timeless beauty. You will always find them on display. At the same time, we are always on the look out for the latest and hottest designs. We offer them to you as soon as they become available.

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What is SPARKLESFOREVER's privacy policy?

The information you provide us stays with us and remains confidential. It will not be sold to another company. For complete details, click on Privacy Policy.

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How long will I have to wait for a refund?

Once we receive your return, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within 20-30 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear.

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